Wedding Guests Complaints: Here’s How to Handle Them

Whether they are genuine or not, guest complaints are an inevitable part of planning a wedding. But how to deal with them? As a seasoned hospitality professional, you can work these common objections into your staff’s training. Read on to learn more about them! Here are some of the most common complaints by wedding guests:

Poor Management

When too many people are at a wedding, someone will inevitably feel left out of the event. The good news is that you can prevent this by only inviting close friends and family to your nuptials. You don’t want your guests to complain that they spent hours waiting for food or drinks. Ensure you have enough wait staff and bartenders to satisfy your guests. Also, remember to provide plenty of washrooms and ensure they are easy to find. Otherwise, your attendees might complain about the long wait time they had to spend in queues to use the toilets or how far the wedding reception is from the church. Hiring a wedding shuttle service is a lifesaver to ensure your guest arrives at the venue, especially if it’s a destination wedding. Another common complaint is when the music gets turned up too high. To avoid this, you can have a fixed playlist and provide options for guests who prefer something different. You may ensure your visitors are cozy by offering blankets and pashminas for outdoor gatherings or a well-ventilated dance floor for interior events.

Bad Food

Weddings are a big deal to the bride and groom, but they’re also a lot of work for the guests. They must dress up, make their way to the venue on time, drink cocktails, eat dinner, listen to speeches and dance. They will be hungry and happy if the food is up to par. Ask your guests about their dietary restrictions, as some people may be diabetic or allergic to certain foods. Some may even be vegetarian or gluten-free. It will help you create a menu that caters to their needs and will keep them happy. It’s also a bad idea to leave your guest’s seating unassigned, as this will cause them to roam around the venue and annoy other guests. It’s best to place families and friends together or close to each other if the space is limited. Also, avoid putting sworn enemies together, or they will fight the whole evening.

Limited Invites

It’s common for distant friends and acquaintances to reach out after you get engaged, expressing interest in catching up and asking about your wedding. Whether they’re genuinely interested or trying to land a spot on your guest list, it can be awkward when they’re not invited. If you’re on a tight budget, there may be other options than inviting everyone who wants to attend your wedding. It is important to be clear and upfront with your guests to avoid surprises. Extending plus-one invitations to out-of-town guests or those in serious relationships still determining if their significant other will be invited is common. Keeping track of your RSVPs and noting who will be attending alone is helpful, as well as clearly explaining this on the invites so there are clear understandings.

No Thank You

Much effort goes into making a wedding memorable for all guests involved. Whether they have put off other plans, stayed away from their jobs for the day or traveled to your venue in freezing winter or scorching summer – your guests have made an enormous effort to be present at your wedding. They deserve to be treated well and acknowledged for their actions. Allowing an intoxicated guest to take over the microphone at your reception is always bad. It will make the audience cringe and turn your wedding into a karaoke show. Keep your speeches short and invite only one person from each side of the family to speak. It will prevent addresses from dragging on and turning into wedding speech disasters full of inside references and inappropriate jokes. Also, try to place families and close friends together so everyone can stay connected. It will prevent people from roaming around and getting lost at the venue.