One of the biggest challenges faced in online customer care is providing a personal, interactive experience that creates a high level of trust and keeps the customer from looking elsewhere for a product or service. SimulService™ technology enables customer service and sales representatives to link browsers with customers and traverse the web together to help complete a transaction or a complicated form, or to simply find information quickly. TogetherWeb provides a higher level of personal interaction, reassuring customers that they are dealing with a real company staffed by live, knowledgeable people.

By providing web collaboration to the CRM and eService industries, SimulService™ helps drive brand loyalty and increase revenues while improving the customer experience. TogetherWeb's back-end infrastructure and seamless integration enables CRM companies and call center technology providers to rapidly deliver real-time Collaborative Customer Service solutions.